Welcome to PureStik, operated by Swastik Enterprises. These Terms & Conditions govern your use of our website, purchase of products, and related services. By accessing our website or placing an order, you agree to these Terms & Conditions.
1. About PureStik
PureStik offers food products including dehydrated vegetable and fruit products, powders, spices, seasonings, health supplement products, and other related products.
We reserve the right to add, modify, discontinue, or update products and services available through our website.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, quantities, specifications, prices, and other information displayed on our website are accurate.
However, actual product appearance, packaging, colour, or presentation may vary slightly from images displayed on the website.
Customers should carefully review the product description, ingredients, usage instructions, storage instructions, allergen information, and other applicable information before purchasing or consuming a product.
3. Orders
By placing an order, you confirm that the information you provide is accurate and complete.
An order may be subject to acceptance, product availability, payment confirmation, and successful verification.
PureStik reserves the right to cancel or refuse an order where reasonably necessary, including in cases of incorrect pricing, product unavailability, suspected fraudulent activity, payment failure, or incorrect customer information.
If payment has already been received for an order that we subsequently cancel, an applicable refund will be processed.
4. Pricing
Product prices will be displayed on the website.
Prices, discounts, promotional offers, shipping charges, and other applicable charges may be changed from time to time.
The final amount payable will be displayed during checkout before payment is completed.
5. Payments
Online payments may be processed securely through Razorpay or other payment methods made available on the website.
Customers are responsible for providing accurate payment information and ensuring that they are authorized to use their selected payment method.
PureStik does not intend to directly store sensitive payment credentials such as complete card details, CVV, or UPI PIN.
6. Shipping & Delivery
We aim to process and deliver orders within the delivery timeframe communicated on our website. Our current expected delivery period is approximately 7 days, subject to product availability, destination, courier operations, holidays, weather, and other circumstances outside our reasonable control.
Delivery timelines are estimates unless expressly stated otherwise.
Detailed shipping conditions may be provided in our separate Shipping & Delivery Policy.
7. Cancellation, Returns & Refunds
Order cancellations, damaged or incorrect products, replacements, returns, and refunds are governed by our Refund & Return Policy.
Due to the nature of food products, certain products may not be eligible for return after delivery except where there is a genuine issue such as damage, incorrect fulfilment, or another circumstance covered by our policy or applicable law.
8. Customer Accounts
Where account functionality is available, customers are responsible for maintaining the confidentiality of their account credentials and for activity carried out through their accounts.
Please notify us if you reasonably believe your account has been accessed without authorization.
9. Website Use
You agree not to:
- Use the website for unlawful or fraudulent purposes.
- Attempt to gain unauthorized access to the website or its systems.
- Introduce malicious software, harmful code, or other disruptive material.
- Interfere with the normal operation or security of the website.
- Misuse product information, website content, or intellectual property.
- Place fraudulent or intentionally misleading orders.
We may restrict access where necessary to protect our website, customers, or business.
10. Intellectual Property
Unless otherwise stated, the PureStik brand, website design, graphics, logos, product presentation, written content, and other original website materials are owned by or licensed to Swastik Enterprises.
Such materials may not be reproduced, distributed, modified, or commercially exploited without appropriate authorization, except where permitted by applicable law.
11. Food and Product Information
Customers are responsible for reviewing product labels and information before use, particularly where they have allergies, dietary restrictions, sensitivities, or specific nutritional requirements.
Information provided on our website is intended to describe our products and should not be treated as individualized medical advice.
Where a product is categorized or regulated as a health supplement, customers should follow its label instructions and any applicable professional advice.
12. Limitation of Liability
To the extent permitted by applicable law, PureStik and Swastik Enterprises will not be responsible for indirect or consequential losses arising from use of the website or products where such liability can legally be excluded.
Nothing in these Terms & Conditions excludes or limits rights, remedies, guarantees, or liabilities that cannot lawfully be excluded under applicable Indian law.
13. Privacy
Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable law.
By using relevant website features, you acknowledge that certain information may need to be processed to fulfil orders, process payments, arrange delivery, provide support, and operate our services.
14. Third-Party Services
Our website may use third-party services for payment processing, shipping, website functionality, analytics, or other business operations.
The use of independent third-party services may also be subject to their respective terms and policies.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, website, business practices, or applicable requirements.
The latest version will be published on this page with an updated revision date.
16. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes will be subject to applicable laws and the jurisdiction of competent courts in Punjab, India, subject to any mandatory consumer rights or jurisdictional requirements under applicable law.
17. Contact Us
For questions about these Terms & Conditions, please contact:
Swastik Enterprises – PureStik
Dugri, Dugri Road, Preet Nagar,
Near Balmiki Mandir, H No. 702,
Ludhiana, Punjab – 141006, India
Phone: +91 8872231000
Email: info@purestik.co.in
Website: shop.purestik.co.in