At PureStik, operated by Swastik Enterprises, we take care to ensure that our food products are packed and delivered in good condition. Due to the nature of food products, returns and refunds are subject to the conditions below.

1. Returns

For hygiene, food-safety, and quality reasons, we generally do not accept returns of food products once they have been delivered.

However, you may contact us if:

  • You received a damaged product.
  • You received an incorrect product.
  • The product was damaged or leaked during transit.
  • The delivered product is materially different from what you ordered.
  • There is another genuine issue with the order attributable to fulfilment.

2. Reporting an Issue

If there is a problem with your order, please contact PureStik as soon as reasonably possible after delivery.

Please provide:

  • Your name
  • Order number
  • Description of the issue
  • Clear photographs or videos of the product and packaging, where applicable

This information helps us verify the issue and provide an appropriate resolution.

3. Eligibility for Refund or Replacement

After reviewing your request, we may offer an appropriate resolution such as a replacement or refund, depending on the circumstances.

A request may not be eligible where:

  • The product has been substantially used or consumed.
  • Damage occurred after delivery due to improper handling or storage.
  • The customer ordered the wrong product or changed their mind after delivery.
  • The issue cannot reasonably be verified.
  • The request does not otherwise meet the conditions stated in this policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer law.

4. Refunds

If a refund is approved, it will generally be processed through the original payment method used for the order.

Payments made online may be processed through Razorpay. The time required for an approved refund to appear in your account may also depend on the payment provider or your bank.

Any applicable refund amount and deductions, if any, will be communicated before processing where appropriate.

5. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

An order may be cancelled if it has not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please retain the original product and packaging while your request is being reviewed.

Do not dispose of the product before contacting us if photographs, videos, or other verification may be required.

7. Delivery

Delivery timelines and shipping-related conditions are covered separately under our Shipping & Delivery Policy.

A delivery estimate is not the same as the return or refund period.

8. Contact Us

For return, replacement, cancellation, or refund queries, contact:

Swastik Enterprises – PureStik
Dugri, Dugri Road, Preet Nagar,
Near Balmiki Mandir, H No. 702,
Ludhiana, Punjab – 141006, India

Phone: +91 8872231000
Email: info@purestik.co.in